Ask the Regulator

Interested in matters concerning Environmental Health, Trading Standards and Licensing? If so, this podcast is for you. Jemma Cox from Shared Regulatory Services speaks to Officers, partnership organisations and businesses to find out about the latest developments in these areas and how they impact businesses and consumers. You can listen to all of the episodes by clicking on the relevant link below. Our Podcasts are produced by Bro Radio and we were short-listed for podcast of the year in the Community Radio Awards 2022.

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Episodes

• HFSS Foods

  Monday, 3 August 2026

  23 minutes

  Jemma is joined by David Gregory, Business Engagement Officer, to discuss what HFSS foods are and why the layout of food retail premises and the food promotions have changed in Wales. David also provides advice for businesses on how to comply with these new requirements and the new regulatory challenge is launched! Can you pass David’s challenge?

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• Introduction - Christina Hill, Head of Shared Regulatory Services.

  Thursday, 23 April 2026

  16 minutes

  In the latest episode of the SRS Podcast, Jemma sits down with Christina Hill, the new Head of Shared Regulatory Services (SRS) , leading a collaborative team covering Bridgend, Cardiff, and the Vale of Glamorgan.

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• Sbotolau Safonau Masnach Cymru

  Thursday, 13 November 2025

  35 minutes

  Ellis Roberts, the host of Ask the Regulator in Welsh, discusses an overview of Trading Standards Wales’ Spotlight event with Anne-Louise Davies, Senior Policy Officer - Trading Standards at WLGA. They take the chance to discuss consumer protection in general, mentioning the opportunity for apprentices to become part of our vital profession. Mae Ellis Roberts, cyflwynydd Gofynnwch i'r Rheoleiddiwr yn y Gymraeg, yn trafod trosolwg o ddigwyddiad Sbotolau Safonau Masnach Cymru gydag Anne-Louise Davies, Uwch Swyddog Polisi - Safonau Masnach yn WLGA. Maen nhw'n manteisio ar y cyfle i drafod diog...

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• Day Three - TSW Spotlight

  Wednesday, 5 November 2025

  37 minutes

  Jemma is joined by Steve Bumford from SRS and Viv Jones from Carmarthenshire Trading Standards to discuss doorstep crime issues in Wales and how the Buy with Confidence scheme can help.

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• Day Two - TSW Spotlight

  Wednesday, 5 November 2025

  26 minutes

  Kerry Nicol from CTSI and Natalie Burrows from SRS join Jemma to discuss the latest developments with cosmetic products and treatments and how to keep yourself safe.   

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• Day One - TSW Spotlight

  Wednesday, 5 November 2025

  28 minutes

  Jemma is joined by Jerry Burnie from the BTHA and Rhys Harries from Swansea Trading Standards to discuss the safety of toys and electrical products.

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• Jacqui Thomas - Chair of Trading Standards Wales

  Thursday, 25 September 2025

  23 minutes

  In this episode of Ask the Regulator, Jemma is joined by Jacqui Thomas, the Chair of Trading Standards Wales.

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• Ask The Regulator - 10th Anniversary Special

  Tuesday, 29 July 2025

  1 hour 18 minutes

  A special podcast, reflecting on 10 years of Shared Regulatory Service and looking ahead to the future of the service.Featuring: Helen Picton, Head of ServiceWill Lane, Operational ManagerChris Hill, Operational ManagerJason Bale, Operational Manager

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• What A Pest

  Tuesday, 18 February 2025

  27 minutes

  Jemma discusses the impact of pests in food businesses withEnvironmental Health Officers Stefan Hinc and Rosie Bomford, including how businesses can avoid the negative impacts of pests on their business, including affecting their food hygiene rating score, a business closure or being prosecuted.

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• Beautifully Safe

  Monday, 23 December 2024

  35 minutes

  For the final episode of 2024, Jemma discusses the importance of buying safe cosmetic products with Natalie Burrows, a Trading Standards Officer with Shared Regulatory Services. Natalie shares her advice for businesses on how to comply with the law, her top tips for consumers and explains how Trading Standards work helps to protect us all from unsafe products.

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• Fraud, scams and all things untoward’

  Tuesday, 26 November 2024

  36 minutes

  In this episode, Jemma talks to Louise Baxter-Scott, Head of the National Trading Standards Scams Team about the latest developments in scams and frauds that we all need to be aware of.

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• Fireworks

  Thursday, 24 October 2024

  34 minutes

  Series 4 is ‘Starting with a bang’ as we focus on fireworks in our first episode. Jemma is joined by Kate Palmer from Shared Regulatory Services and Graeme Knox from the London Borough of Havering, to discuss the awfulconsequences of the illegal sale of fireworks.They provide their advice and top tips on how to comply with the law and the importance of regulators, businesses and the community, all working together to keep everyone safe. Find out more about Shared Regulatory Services via https://www.srs.wales/en/Home.aspx and details of all resources mentioned and the quiz answers can be fou...

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• Trading Standards Wales Week 2024 - Day 5 All Things Cheap and Nasty

  Friday, 19 April 2024

  25 minutes

  For the final day of TSW Week 2024, Jemma talks to Emma and Rhys from TSW about all things cheap and nasty, as well as product safety and vapes.

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• Trading Standards Wales Week 2024 - Day 4 Too Good To Be True

  Thursday, 18 April 2024

  30 minutes

  On Day 4 of TSW Week, Jemma speaks to Chris and Steve about all the things that are ‘too good to be true’ including trading fairly, doorstep crime and scams.

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• Trading Standards Wales Week 2024 - Day 3 Beware Shark Waters

  Wednesday, 17 April 2024

  21 minutes

  On day 3 of TSW Week, Jemma talks to Ryan from Stop Loan Sharks Wales about the dangers of illegal money lending and its impact on our communities.

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• Trading Standards Wales Week 2024 - Day 2 More Fuel You

  Tuesday, 16 April 2024

  33 minutes

  On the second day of TSW Week entitled More Fuel You, Jemma talks about all things energy, with Lyndsay and Mai from Newport Trading Standards and Judith, the Chair of TSW.

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• Trading Standards Wales Week 2024 - Day 1 Food Standards & Allergens

  Monday, 15 April 2024

  25 minutes

  To kick off Trading Standards Wales Week 2024, Jemma interviews Owen Lewis from the FSA and Lucas Williams from Trading Standards Wales about food related matters, including allergens, shrinkflation and pricing.   

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• Find out more about Trading Standards Wales Week 2024

  Friday, 22 March 2024

  30 minutes

  For the first episode of 2024, Jemma talks to Judith Parry, the Chair of Trading Standards Wales, to find our more about Trading Standards Wales week starting on 15th April.

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• Students arriving at University

  Wednesday, 4 October 2023

  28 minutes

  On this episode of the Ask the Regulator Podcast, Jemma speaks to Cecilia about student arriving or returning back to University. She shares her arrival advice for students.

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• Regulators, businesses and the British Retail Consortium

  Friday, 22 September 2023

  41 minutes

  In this episode, Jemma is joined by Adrian Simpson, a policy advisor at the British Retail Consortium to discuss the latest policy developments.

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• Ask the Regulator - Mandatory licensing of special procedures in Wales

  Wednesday, 22 March 2023

  37 minutes

  On this edition of the Ask the Regulator Podcast, Jemma from Shared Regulatory Services talks about the new Mandatory licensing of special procedures in Wales. Her guests are Kate Doble, an environmental health officer from Shared Regulatory Services and Sarah Jones, a Senior Environmental Health Officer for the Welsh Government.

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• Ask The Regulator - Illegal Money Lending

  Tuesday, 24 January 2023

  30 minutes

  In this episode of the Ask The Regulator podcast, Jemma talks to her guest, Ryan, about illegal money lending, sharing some tips, advice, and stories on the subject.

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• Ask The Regulator - National Safeguarding Week 2022

  Thursday, 17 November 2022

  41 minutes

  In this episode of Ask The Regulator, Jemma and her guest, Steve Bumford, discuss rogue traders and scams as part of National Safeguarding Week.

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• Ask The Regulator - Trading Standards Wales Week - Online Sales

  Friday, 28 October 2022

  23 minutes

  In the final special podcast for Trading Standards Wales Week, Jemma and her guests discuss online sales.

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• Ask The Regulator - Trading Standards Wales Week - The Environment

  Thursday, 27 October 2022

  35 minutes

  For the fourth special episode of Trading Standards Wales Week, Jemma and her guests talk about the environment.

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• Ask The Regulator - Trading Standards Wales Week - Food Standards and Allergens

  Wednesday, 26 October 2022

  58 minutes

  On today's special podcast for Trading Standards Wales Week, Jemma and her guests discuss the importance of care and consideration when it comes to food standards and allergens, and the work being done by Trading Standards Wales to increase awareness and tackle the issue.

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• Ask The Regulator - Trading Standards Wales Week - Avoiding Vehicle Anxiety

  Tuesday, 25 October 2022

  21 minutes

  On the second of five special episodes for Trading Standards Wales Week, Jemma and her guests talk about how consumers can avoid vehicle anxiety.

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• Ask The Regulator - Trading Standards Wales Week - Underage Sales

  Monday, 24 October 2022

  28 minutes

  In the first of a week-long series of podcasts for Trading Standards Wales Week, Jemma discusses Underage sales with her guests.

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• Holi'r Rheoleiddiwr - Wythnos Safonau Masnach Cymru/Ask the Regulator - Trading Standards Wales Week

  Friday, 21 October 2022

  26 minutes

  Yn y rhifyn Cymraeg cyntaf o Holi'r Rheoleiddiwr, mae Ellis yn cymeryd y cyfle i drafod wythnos Safonau Masnach Cymru gyda David Lloyd Roberts - Cydlynydd Cenedlaethol, a Laura Sampson o Gyngor Rhondda Cynon Taf. In the first Welsh language edition of Ask The Regulator, Ellis takes the opportunity to discuss Trading Standards Wales week with David Lloyd Roberts - National Co-ordinator, and Laura Sampson from Rhondda Cynon Taf Council.

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• Ask The Regulator - Looking Ahead To Trading Standards Wales Week

  Tuesday, 4 October 2022

  16 minutes

  On this episode of Ask The Regulator, Jemma and her guest, Chair of Trading Standards Wales, Judith Parry, discuss the work of Trading Standards Wales, and look ahead to the first Trading Standards Wales week. 

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More episodes...