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Fraud Warning Issued Over Scam Calls Targeting Patients

Monday, 21 September 2026 12:40

By Nathan Spackman

Local Health Boards have issued a warning following reports of scam callers posing as GP practices and attempting to obtain patients' personal information.

The health board says people have received automated phone calls claiming to be from their surgery, telling them to “press 1” to update their details and threatening removal from the GP register if they fail to do so. Officials stress this is not how GP practices operate and confirm the calls are fraudulent.

Patients are being urged to hang up immediately if they receive such a call, and to avoid sharing any personal or financial information.

The health board is advising anyone targeted to report the incident to Action Fraud, and to notify their mobile network provider. Suspicious numbers or messages can also be forwarded free of charge to 7726, a national reporting service for spam and scam communications.

Practices across Swansea Bay are being encouraged to share information about any incidents to help raise awareness and prevent further attempts.

The health board says the alert is part of ongoing efforts to protect patients from fraudsters exploiting NHS branding to obtain sensitive information.

Do you have a story to share? Email News@broradio.fm 

 

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