South Wales Police and Gwent Police have launched a new online portal to help victims of crime stay updated on the progress of their case.
The service is intended to reduce uncertainty, provide clearer information and make it easier for people to stay connected with officers.
The portal gives victims access to timely updates at a convenient time for them, without needing to request information. It is designed to offer reassurance by helping people understand how their case is progressing and what steps are likely to follow.
Through the secure system, victims can log in to view case updates, see what actions have already been taken and receive notifications as investigations move forward. The forces say this will give users a clearer picture of developments while still allowing direct contact with officers whenever needed.
Chief Constable Jeremy Vaughan, from South Wales Police, said: “We are committed to keeping victims informed and supported while their case is being investigated. This portal improves how we keep people informed, providing clearer, timelier information and greater confidence in what's happening with their case.
“It puts people first, making communication simpler, more transparent and more responsive, while recognising how important it is for victims to feel informed, reassured and supported.
“The portal complements, rather than replaces, personal contact with officers. Victims can still speak directly with us as they always have, and the service is entirely optional, allowing individuals to choose how and when they receive updates.”
The forces say the portal will not be used in every case. Situations involving safeguarding concerns, vulnerability or where more personal engagement is required will continue to be managed through direct contact with officers. Both forces will also continue working with victim support organisations to ensure individuals receive appropriate care.
Anyone wishing to learn more about the portal or provide feedback can visit the online victim portal.

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